Warranty Conditions

Warranty Conditions

Welcome to Nina Interiors, where your satisfaction is our priority. By making a purchase from our website, you agree to the following warranty conditions:

  1. Limited Warranty:
    Nina Interiors provides a limited warranty on our products, covering defects in materials and workmanship under normal use for a specified period from the date of purchase.
  2. Product Registration:
    To activate the warranty, we encourage you to register your product on our website. Registration ensures faster assistance and allows us to serve you better.
  3. Proof of Purchase:
    A valid proof of purchase, such as an order confirmation or receipt, is required for warranty claims. Keep your purchase documentation in a safe and accessible place.
  4. Exclusions:
    The warranty does not cover damage resulting from misuse, abuse, accidents, alterations, or natural wear and tear. It is void if the product is not used in accordance with care instructions.
  5. Warranty Claim Process:
    If you believe your product is covered by the warranty, please contact our customer service within the warranty period. Provide details, including your order number, a description of the issue, and supporting photos.
  6. Resolution Options:
    Depending on the nature of the issue, Nina Interiors will, at its discretion, offer repair, replacement, or a refund. The resolution will be determined after a thorough evaluation of the warranty claim.
  7. Shipping Costs:
    Customers are responsible for shipping costs associated with returning the product to Nina Interiors for warranty assessment. Nina Interiors will cover the return shipping costs for repaired or replaced items.
  8. Timeframe:
    Warranty claims must be submitted within the specified warranty period. Nina Interiors aims to resolve claims promptly, but the timeframe may vary based on the nature of the issue.
  9. Transferability:
    The warranty is non-transferable and applies only to the original purchaser.
  10. Modification of Terms:
    Nina Interiors reserves the right to modify or update these warranty conditions without prior notice. Please check our website for the most current information.

By making a purchase from Nina Interiors, you acknowledge and accept these warranty conditions. If you have any questions or need assistance, please contact our customer service team. Your satisfaction is our commitment, and we appreciate your trust in Nina Interiors.



Click one of our representatives below to chat on WhatsApp or send us an email to marketing@ninainteriors.co.ug

× How can I help you?