Refund and Returns Policy

Refund and Returns Policy

At Nina Interiors, we are dedicated to ensuring your satisfaction with every purchase. If for any reason you are not entirely delighted with your order, our Refund and Returns Policy is designed to provide you with a hassle-free solution.

1. Eligibility for Returns:

• To be eligible for a return, your item must be unused, in its original packaging, and in the same condition as when you received it.
• Custom-made or personalized items not be eligible for return unless they are defective or not as described.

2. Initiate a Return:

• To initiate a return, please contact our customer service team within 24 hours from the date of delivery.
• Provide your order number, details of the item(s) you wish to return, and the reason for the return.

3. Return Authorization:

• Once your return is approved, you will receive a Return Authorization (RA) number and instructions on how to proceed.

4. Packaging Your Return:

• Pack the item securely in its original packaging to prevent damage during transit.
• Include the RA number on the outside of the package.

5. Return Shipping:

• You are responsible for the cost of return shipping, except in cases where the item is defective or not as described.
• We recommend using a trackable shipping service to ensure the safe return of your item.

6. Inspection and Processing:

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
• If approved, your refund will be processed, and a credit will be applied to your original method of payment.

7. Refund Timeframe:

• Please allow 48 hours* for the refund to be reflected in your account. The processing time may vary depending on your payment method.

8. Damaged or Defective Items:

• If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or refund, including any associated shipping costs.

9. Non-Returnable Items:

• Certain items are non-returnable, including gift cards and clearance items, unless they are defective or not as described.

10. Changes to Returns Policy:

• Nina Interiors reserves the right to update or modify the Returns Policy at any time without prior notice. Please check our website for the most current information.

By making a purchase from Nina Interiors, you acknowledge and accept the terms outlined in this Refund and Returns Policy. If you have any questions or concerns, please contact our customer service team. Your satisfaction is our commitment, and we appreciate your trust in Nina Interiors.

* Only considered during weekdays, not weekends or public holidays.