Shipping and Delivery

Shipping and Delivery

Welcome to Nina Interiors, where your satisfaction is our priority. Our shipping and delivery policy is designed to provide clarity and ensure a seamless experience when you shop with us.

1. Delivery Options:
   Nina Interiors offers free delivery and installation within Kampala (20km radius)
2. Shipping Costs:
   Shipping costs outside Kampala are calculated based on the destination. You can view the shipping costs at the checkout before completing your purchase.
3. Delivery Timeframe:
   The estimated delivery time will be provided at checkout based on your location. Please note that delivery times may vary.
4. Order Processing:
   Once your order is placed, it will be processed promptly. You will receive an order confirmation email with the details of your purchase.
5. Dispatch and Tracking:
   Once your order is dispatched, you will receive a shipping confirmation email with a tracking number. This allows you to monitor the progress of your delivery.
6. Delivery Partners:
   Nina Interiors collaborates with reliable and reputable delivery partners to ensure the safe and timely delivery of your products.
7. International Shipping:
   We offer international shipping to select destinations. International shipping costs and delivery times will be calculated at the checkout.
8. Delivery Address:
   Please ensure that the delivery address provided is accurate and complete to avoid any delays or issues with your delivery.
9. Receiving Your Order:
   It is important to be present at the delivery address during the estimated delivery window to receive your order. If you are unavailable, alternative arrangements can be made with the delivery partner.
10. Damaged or Defective Products:
    If you receive damaged or defective products, please contact our customer service team immediately. We will arrange for a replacement or refund, including any associated shipping costs.
11. Delays and Force Majeure:
    While we strive for timely deliveries, please note that unforeseen circumstances or events beyond our control may cause delays. We appreciate your understanding in such situations.

Nina Interiors is committed to delivering your chosen products with care and efficiency. If you have any questions or concerns about shipping and delivery, please contact our customer service team. Your satisfaction is our priority, and we appreciate your trust in Nina Interiors.