Distance Selling Policy

Distance Selling Policy

Welcome to Nina Interiors, where your online shopping experience is of utmost importance. Our Distance Selling Policy ensures a transparent and satisfactory shopping journey for our valued customers.

1. Scope:
   This policy applies to all purchases made through Nina Interiors’ website, governing the terms and conditions of distance selling transactions.
2. Information and Transparency:
   Nina Interiors is committed to providing clear and accurate information about our products, prices, and terms. Detailed product descriptions, pricing, and delivery information are available on our website.
3. Order Process:
   Placing an order with Nina Interiors is simple and secure. Add your chosen items to the cart, proceed to checkout, and follow the guided steps to complete your purchase.
4. Confirmation and Contract:
   Once you place an order, you will receive an order confirmation email. This email serves as acknowledgment of your order but does not constitute a legally binding contract. The contract is formed upon dispatch of the products.
5. Cancellation Rights:
   You have the right to cancel your order within 14 days of receiving the products without providing any reason. The cancellation period expires 14 days from the day on which you, or a third party indicated by you, acquires physical possession of the goods.
6. Returns Process:
   To exercise your right of cancellation, please notify us in writing within the specified period. You must then return the products in their original condition and packaging. Return shipping costs are your responsibility.
7. Refund Policy:
   Upon receiving the returned products, Nina Interiors will process the refund promptly, including the cost of standard delivery. Additional costs for expedited or enhanced delivery options are non-refundable.
8. Exceptions:
   Certain products, such as custom-made or personalized items, may not be eligible for cancellation or return unless they are defective or not as described.
9. Damaged or Defective Products:
   If you receive damaged or defective products, please contact our customer service team immediately. We will arrange for a replacement or refund, including any associated shipping costs.
10. Contact Information:
    For any inquiries, cancellations, or returns, please contact our customer service team via info@ninainteriors.co.ug/(+256) 312 262453/4, (+256) 414251024, (+256) 414 233379. We are here to assist you throughout your shopping experience.

Nina Interiors is dedicated to ensuring your satisfaction with every purchase. By shopping with us, you agree to comply with and accept the terms outlined in this Distance Selling Policy. Your trust is valued, and we are committed to providing a seamless and enjoyable online shopping experience.