Faqs
Frequently Asked Questions
Nina Interiors is a family-owned business enterprise, started and managed by Mrs. Alice Karugaba. It is led by a board of 9 directors and employs over 84 Ugandan nationals.
We sell home furniture, office furniture, carpet, curtains and curtain accessories, blinds and décor. The services we offer include; Interior design, assembly of furniture, maintain ace of furniture.
The team from Nina Interiors will measure the space, offer you options of what is available after approval, and payment, the finished product is delivered and installed.
Nina Interiors has 3 branches,
Jinja Road, 17 Jinja Road Kampala - 0705216487
Prime Roses Mall, Lubowa Terrace Road, shop 1- 0746181880
Ethic House, Mobutu Road Kibuye- Makindye – 0741490893
These are our working hours and days
Jinja Road Branch – Open Monday to Saturday from 8:00am – 5:30pm; closed on public holidays and Sundays
Makindye branch – Open Monday to Saturday from 8:00am – 5:30pm; closed on public holidays and Sundays
Lubowa Branch – Open Monday to Saturday from 10:00am – 7:30pm; on public holidays and Sunday from 11:00am to 3:00pm
Visit us on http://www.ninainteriors.co.ug and our social media pages X @ninainteriors, Facebook @ninainteriors and Instagram @nina_interiors for any enquiries.
Once you have selected your furniture, add the items to your shopping basket. Each item is individually priced. Your order will be forwarded to us. You may visit any of our showrooms if you wish to view the furniture physically. Make the payment and thereafter, the products will be delivered to your home or office.
We accept cash, visa cards, Mobile money transfer (MTN & Airtel), bank transfer and cheques. In the event we are paid by cheque, the delivery is done once they have been cleared.
Please download our catalogue from the DOWNLOADS section of the website.
Yes, we can. Either WhatsApp, call or email us and we will be glad to let you know about the availability. Please note that the availability cannot be guaranteed between the time we inform you and the time you come to pay for it.
We deliver free within and around Kampala. For orders outside this area, upcountry and outside Uganda there is a nominal charge for deliveries.
Sorry, but we do not provide this service.
Yes, all Nina Interiors products are to be assembled by a technician from Nina Interiors with the exemption of special cases where someone else is preferred. The assembly is at no cost to you.
Assembly is typically offered with delivery. However, if assembly is required without delivery, a fee shall be charged.
Yes, Nina interiors can store furniture reserved or fully paid for but for not more than 90 days, after which a storage charge shall be applied. We encourage all our customers to agree to delivery of furniture at least within 7 days of completion of payment. By delivering goods promptly, we can give you the best value for money.
When ordering furniture, it is important to check that it will fit into your house and your room. Please check all doors, stairways and the space it has to go into carefully. For office space, our design team will personally come and take measurements and advice on what products will best suit the space and the size.
No, Nina Interiors only sells new items and does not buy back old or used furniture.
Yes, Nina Interiors offers upholstery services for sofa sets and poofs, we can repair wooden furniture. We do not repair glass, metal or marble furniture.
Sorry, but we do not provide this service. If you wish you can nominate your own shipper. We can deliver to their address or alternatively they can collect it from our showroom.
Yes, to reserve an item for a limited period of time. To do so, a 50% deposit has to be paid.
Our design team is available to help you in the selection. However, once delivered, we regret we are unable to accept the return of these goods as they have been specially chosen by you and delivered at your request.
We endeavour to deliver all our furniture in good condition. We try to ensure the right packaging of all our products so they arrive safely to you. We are constantly looking for ways to improve these standards. However, in the unfortunate incident that this happens, this is what to expect:
- The Nina Interiors delivery team will complete an incident report form to record the problem. They will ask you to sign it. They may also take photographs to accompany the paperwork.
- The Incident Report form will be returned and logged against your order number, and assessed for action.
- A Nina Interiors technician will arrange to visit you and repair the problem; this should be within not more than 7 days. If he cannot resolve the matter on the first visit and parts are required, we will endeavour to source them as quickly as possible.
- In the event that a repair cannot be made, we will replace the furniture, or give a full refund.
- A full refund shall be limited to the original purchase price paid for the unsatisfactory item.
Our continued success depends entirely on our customers’ satisfaction with our service, and on the quality and reliability of the products we sell. Whatever assistance you need, please do not hesitate to WhatsApp, e-mail or call us.
A proforma invoice will be provided to customers who are entitled to VAT exemption. Full payment, inclusive of VAT, will be required; before delivery of the goods or will be required after the necessary approval has been obtained. For those VAT exempted, a proforma invoice will be provided and after full payment a refund of the VAT amount will be done as soon as you provide the approved forms.
Yes, we are able to customise furniture to suite your taste and preference.
